Terms of service

Last updated: November 9, 2026

These terms are an agreement between you and SportsSwap ("SportsSwap", "we", "us"). SportsSwap is operated by Ronan Campbell, a sole proprietor in Ontario. They apply whenever you use joinsportsswap.com, whether you buy, sell or just browse. Part 1 applies to everyone, Part 2 applies when you buy and Part 3 applies when you sell. Our Privacy Policy, Buyer Protection & Refund Policy, Shipping Policy and Prohibited Items page form part of these terms. By creating an account, placing an order or listing an item, you agree to them.

Part 1: Everyone

1. What SportsSwap is

SportsSwap is an online marketplace where people in Canada buy and sell sports gear. Sellers list their own items and sell them directly to buyers. We run the website, take payment at checkout, hold the seller's share until the order is complete, and help sort out problems. We don't own, inspect or store the items listed, and we are not the seller of any item unless a listing says so.

2. Your account

You sign in with a one-time code sent to your email, so keep your email account secure. You must be the age of majority where you live, or use SportsSwap with the permission and supervision of a parent or guardian. Give us accurate information and keep it up to date. You are responsible for what happens on your account. Don't open a new account to get around a suspension.

3. Rules for everyone

When you use SportsSwap, don't:

  • list, sell or buy anything on the Prohibited Items page;
  • mislead other users about an item, yourself or an order;
  • arrange payment, pickup or delivery outside SportsSwap, or share phone numbers, emails or social media handles to move a sale off the site;
  • harass, threaten or discriminate against anyone;
  • post photos or text you don't have the right to use;
  • use bots or scrapers, or interfere with the site's security or operation; or
  • use SportsSwap for anything illegal.

4. Messages

"Ask the seller" lets buyers message sellers about a listing. Messages are delivered by email and in the seller dashboard. Keep messages about the item and the order. We may read messages when we look into a report, a dispute or a possible breach of these terms. For questions about an order you have already placed, email us. To keep deals on SportsSwap, phone numbers and email addresses in messages are hidden automatically.

5. Content you post

You own the photos and descriptions you post. You give us a non-exclusive, royalty-free licence to host, display, resize and crop them, and to use them to run and promote SportsSwap, including after the item has sold. You confirm that you have the right to give us this licence.

Reviews. After an order is delivered, the buyer can rate and review the seller. Reviews must be honest and about your own purchase, and must not include contact details, links, personal information or abusive language. We check each review before it appears and may decline or remove reviews that break these rules. Sellers can't offer anything in exchange for a review or ask a buyer to change one.

6. Suspending or closing accounts

We may remove listings, cancel orders, hold payouts, or limit or close an account if we believe someone has broken these terms, to prevent fraud, or to protect other users. We will tell you why, unless the law or an ongoing investigation prevents it. You can close your account at any time by emailing us. Open orders are completed first, and any payout you are owed is paid once they are.

7. Used protective equipment

Sellers must not list protective gear that is recalled, damaged or missing a valid certification sticker. SportsSwap does not test or certify any equipment. Before using protective gear you buy, check that it fits, is certified for your sport and level, and is in safe condition.

8. Our responsibility

Listings are created by sellers, and we don't guarantee that they are accurate or that items are of a certain quality, safe or legal. Buyer Protection is how we stand behind orders placed on SportsSwap. The site is provided "as is" and may sometimes be unavailable. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the greater of $100 and the fees we earned from your transactions in the 12 months before the claim. Nothing in these terms removes rights you have that the law says can't be removed.

9. Covering our losses

If you break these terms or the law, and that leads to a claim against us, you agree to cover our reasonable costs of dealing with it.

10. Changes to these terms

We may update these terms. We will change the "Last updated" date, and for significant changes we will let account holders know by email or on the site before the changes take effect. Orders placed before a change follow the terms in place when they were placed.

11. Governing law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you have a problem with us, please email us first so we can try to fix it.

12. Contact

Email sportsswap@outlook.com.

Part 2: Buying

13. Prices and payment

Prices are in Canadian dollars and include shipping anywhere in Canada. Any applicable taxes are added at checkout. You pay through our secure checkout, which is run by Shopify; we never see or store your full card number. We collect the payment on the seller's behalf.

14. Shipping and tracking

Each item ships directly from its seller. Every listing shows how soon the seller ships (within 1 to 3 business days) and the city it ships from. Every order ships with tracking, and you can follow it from your order once the seller adds the tracking number. Items from different sellers arrive in separate packages. We ship to addresses in Canada only, and sellers ship to the address on your order, so check it at checkout. Our Shipping Policy has the details.

15. Your order and cancellations

When you place an order, you are buying the item from its seller. If the seller doesn't ship in time, we cancel the order and give you a full refund. If you want to cancel, email us right away: if the item hasn't shipped, we will cancel and refund it. Once it has shipped, Buyer Protection applies.

16. Used gear and Buyer Protection

Most items on SportsSwap are used and are sold in the condition described in the listing. Check the photos, condition grade and measurements before you buy; we can't offer returns for fit or change of mind. If something goes wrong, you have 72 hours after delivery to report it under our Buyer Protection & Refund Policy. Only purchases paid through SportsSwap checkout are covered.

Part 3: Selling (seller terms)

This part applies to anyone who lists an item on SportsSwap, in addition to Parts 1 and 2.

17. Who can sell

Anyone in Canada can sell on SportsSwap: individuals, shops and businesses. You sign up through the seller dashboard with a shop name, which buyers see on your listings. New sellers are approved automatically. We may review new accounts and ask for more information at any time.

18. Listing rules

Listings go live as soon as you publish them. For every listing:

  • you own the item and have it with you in Canada, ready to ship;
  • you use your own photos of the actual item;
  • the description is accurate and mentions any damage, wear or missing parts, and the condition grade is honest;
  • the price is in whole dollars and includes shipping, so set it to cover your label and packaging;
  • the "Ships within" time is one you can meet, and the city is where the item ships from;
  • you are able to ship the item. SportsSwap doesn't offer local pickup, so bulky items such as bikes and fitness equipment must be shippable; and
  • the item is not on the Prohibited Items page.

We check new listings regularly and may change a listing's category or tags, or remove any listing, without notice. If you sell the item somewhere else, delete the listing right away.

19. Shipping your sales

You, not SportsSwap, are responsible for getting each item you sell to the buyer: packing it, buying the label, shipping it and adding tracking. SportsSwap doesn't handle, store or ship items.

A sale is a commitment to ship. You will get an email, and the order appears under Sales in your seller dashboard with its ship-by date. For every sale:

  • Ship on time. Ship within the time shown on your listing, and never more than 3 business days after the sale. Business days are Monday to Friday, not counting statutory holidays.
  • Use a tracked service. Canada Post tracked services, Purolator, UPS, FedEx, DHL or another tracked carrier. Untracked mail, such as Lettermail, isn't allowed.
  • Add tracking the day you ship. In your seller dashboard, open the sale, select Add tracking and enter the carrier and tracking number. This is how the buyer follows the delivery, and how we confirm delivery before paying you.
  • Pack it well. Pack the item so it arrives in the condition described. For items priced at $250 or more, add signature confirmation or carrier coverage for the item's value.
  • Ship to the address on the order. Don't change the address, ship somewhere else, or arrange a pickup or meetup, even if the buyer asks. Contact us instead.
  • Pay for your own shipping. Shipping is included in your price, so you buy the label and pay the carrier directly.
  • Protect the buyer's details. Use the buyer's name, address and phone number only to ship that order.

If you can't ship, tell us right away and we will cancel the order and refund the buyer. We send a reminder if an order hasn't shipped after 2 business days. If it hasn't shipped within 5 business days, we cancel and refund it automatically. Late shipping or repeated cancellations can lead to suspension.

20. Answering buyers

Buyers can ask about your listings with "Ask the seller", and the questions reach you by email and in your seller dashboard. Try to reply within one business day, and keep the conversation on SportsSwap. If there is a problem with an order after it sells, such as a delay or damage, email us.

21. Fees

Listing is free. When an item sells, SportsSwap keeps 10% of the sale price and you receive 90%. If an order is fully refunded, no fee is charged; after a partial refund, the fee is reduced to match. We will give you at least 30 days' notice before changing fees, and changes don't apply to items that have already sold.

22. Payouts

Your earnings for an order become payable once tracking shows it was delivered and 72 hours have passed without the buyer reporting a problem. We pay once a week by Interac e-Transfer, to the e-Transfer email in your payout settings, in the legal name you gave us. You can follow each payout in the Earnings tab of your seller dashboard.

Keep your e-Transfer email up to date. We aren't responsible for payments sent to the email you gave us. If a transfer is returned, we will send it again once you update your details. We may hold a payout while a problem report is open, if tracking is missing, if we suspect fraud or a breach of these terms, or if you owe us money.

23. Problems, refunds and chargebacks

If a buyer reports a problem, reply to our questions within 2 business days. We decide how each report is resolved under the Buyer Protection & Refund Policy, and our decision is final on SportsSwap (it doesn't affect your legal rights).

When it's your responsibility. This covers an item that never shipped or shipped without tracking; an item that isn't as described (wrong item, wrong size, undisclosed damage, or condition worse than the grade); a counterfeit or prohibited item; damage caused by poor packing; or the loss of an item priced at $250 or more that shipped without signature confirmation or coverage. In these cases the refund comes out of your sale, and return shipping is deducted from your earnings. If you have already been paid for that order, you repay the payout you received plus any return shipping we paid. We deduct it from your next payouts. If no payouts are due, you repay it by e-Transfer within 14 days of our request. Unpaid amounts can lead to suspension.

When it isn't your fault. This covers an item lost or damaged by the carrier even though you followed section 19, or a buyer claim or chargeback we find to be false. In these cases SportsSwap covers the cost and you keep your payout. We may change this approach in future, with notice.

Chargebacks. If a buyer disputes a charge with their bank, we respond to the dispute. Please send us any tracking, photos or messages we ask for. The same rules about responsibility apply.

24. Taxes

You are responsible for any taxes on your own sales and income.

25. Stopping selling

You can stop selling at any time. Ship any open orders first. We pay what you are owed once those orders are complete, less anything you owe us.