FAQ

What do the condition grades mean?

New — unused, may still have tags. Like New — used a handful of times, no meaningful wear. Good — regular use, normal wear, plenty of life left. Fair — heavy use or cosmetic flaws, fully disclosed in photos and description.

New Like New Good Fair

When is the seller paid?

Only after your order is delivered and 72 hours pass without a problem being reported. Your payment sits securely with SportsSwap until then — that's your protection.

How does shipping work?

Shipping anywhere in Canada is included in the price. Each listing shows how soon the seller ships (within 1 to 3 business days) and where it ships from, and every order ships with tracking. See our Shipping Policy.

Can I return something?

If it never ships, arrives damaged, or isn't as described, yes — report it within 72 hours of delivery. Fit and buyer's remorse aren't covered, so check measurements before you buy. See Buyer Protection.

Can I see a seller's reviews?

Yes. Select the seller's name next to "Sold by" on any listing to see their page, their other listings and their reviews. Once your order is delivered, you can review the seller there too.

What does it cost to sell?

Listing is free. When your item sells, SportsSwap keeps a flat 10% and you keep 90%. See Fees & Payouts.

How do I ship?

Shipping is included in your price, so you buy the label. Ship within the time on your listing (3 business days at most) using a tracked service, then add the carrier and tracking number to the sale in your seller dashboard. See section 19 of our Terms of Service.

When do I get paid?

Your earnings become payable 72 hours after tracking shows the order was delivered, as long as the buyer doesn't report a problem. We send payouts once a week by Interac e-Transfer.

How should I price my gear?

A good rule of thumb: around 50% of retail for lightly used gear, 25% off for new-with-tags. Honest photos and a fair price sell fastest.

Do I need separate buyer and seller accounts?

No — one SportsSwap account does both. Sign in with your email and you can buy, sell, and message from the same account.

How do I sign in?

We use secure, passwordless sign-in: enter your email and we send you a six-digit code. No password to remember or lose.

Still stuck? Send us a message and we'll get back to you within one business day.