Privacy policy

Last updated: November 9, 2026

This policy explains what personal information SportsSwap ("SportsSwap", "we", "us") collects when you use joinsportsswap.com, why we collect it, who we share it with, and the choices you have. We handle personal information in line with Canada's federal privacy law (PIPEDA). SportsSwap is operated by Ronan Campbell, a sole proprietor in Ontario, who is responsible for the personal information described here.

1. What we collect

Everyone: your email address, your name, and basic information about your device and visits (IP address, browser, and pages viewed), collected through cookies.

Buyers: your shipping and billing addresses, your phone number (if you give it), and your order details. Card payments are processed by Shopify Payments; we never see or store your full card number.

Sellers: your shop name, your name, phone number and ship-from address, your listings and photos (including the city each item ships from), shipping and tracking details for your sales, and your sales history. For payouts, we also collect your legal name and your Interac e-Transfer email.

Messages and reports: what you send through "Ask the seller" or to us, including photos you send with a problem report.

We don't use passwords. You sign in with a one-time code sent to your email.

2. How we use it

  • To run your account and sign you in.
  • To process orders and payments, and to give sellers what they need to ship.
  • To share tracking with buyers and confirm delivery.
  • To pay sellers by e-Transfer and keep payout records.
  • To send service emails: order and shipping updates, messages from buyers or sellers, and account notices.
  • To answer questions, resolve problems and handle refunds or chargebacks.
  • To review listings, prevent fraud, keep users safe and enforce our Terms of Service.
  • To understand how the site is used and improve it, using combined statistics.
  • To meet legal, accounting and record-keeping requirements.

We don't sell personal information. We don't send marketing emails at the moment; if we start, we will ask you first, and you will be able to unsubscribe at any time.

3. What other users see

Your shop name, your listings and their photos, and the city each listing ships from are public. When you buy, the seller sees your name, your shipping address, your phone number if you gave one (for the shipping label) and the items you ordered, so they can ship them. Sellers don't see your email address. When you message a seller, they see your message and your name. A seller's return address may appear on the shipping label. If you review a seller, your rating, your review and the name you enter appear on that seller's page.

4. Who we share it with

We share personal information only as needed to run SportsSwap:

  • Shopify: hosts our store and runs checkout, payments, customer accounts and order emails.
  • Shipturtle: our marketplace software. It runs the seller dashboard, listings, orders, tracking, payout records, messaging and related emails.
  • Shipping carriers: get the buyer's name, address and, where needed, phone number when a seller ships an order.
  • Banks and Interac: process e-Transfer payouts.
  • Microsoft (Outlook): hosts our support email.

These providers may store or process information outside Canada, including in the United States and other countries, where it may be accessible under local law. We may also share information when the law requires it, to protect people or our rights, or as part of a sale or transfer of the business. Shopify's own privacy policy is at privacy.shopify.com.

5. How long we keep it

We keep account information while your account is open. We keep order, payout and dispute records for as long as legal, tax and accounting rules require, which is generally six years. After that, we delete information or remove anything that identifies you.

6. Cookies

We use cookies that the site needs to work: for your cart, checkout, sign-in and security. We also use basic analytics that tell us how the site is used. We don't use advertising cookies. You can block or clear cookies in your browser, but parts of the site, such as checkout, may stop working.

7. Security

We use reasonable safeguards. These include Shopify's secure, PCI-compliant checkout, email-code sign-in, and access to seller and payout data limited to the people who run SportsSwap. No system is perfectly secure, so please tell us right away if you think your account has been misused.

8. Your choices and rights

You can ask to see the personal information we hold about you, have it corrected, or have your account closed and your information deleted, except for records we must keep by law. You can also withdraw your consent, although we may then be unable to provide some services. Email us and we will reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

9. Children

SportsSwap is not meant for children under 13. Younger users must use it with a parent or guardian, as set out in our Terms of Service.

10. Changes and contact

If we update this policy, we will change the date at the top, and we will tell account holders about significant changes. Our privacy contact can be reached at sportsswap@outlook.com.