Shipping policy

Last updated: September 29, 2026

1. Free shipping across Canada

Shipping within Canada is included in every price on SportsSwap, so there's nothing extra to pay at checkout. We ship to addresses in Canada only.

2. Who ships your order

Each item ships directly from the seller who listed it. If your cart has items from more than one seller, they arrive in separate packages, each with its own tracking.

3. When it ships

Every listing shows how soon the seller ships, within 1, 2 or 3 business days of your order, and the city it ships from. Business days are Monday to Friday, not counting statutory holidays. No seller can take longer than 3 business days. If an order hasn't shipped within 5 business days, we cancel it and refund you in full.

4. Tracking

Every order ships with a tracked service. When the seller adds the tracking number, you can follow the delivery from My orders or the Track Your Order page.

5. Delivery times

Once shipped, most orders arrive within 2 to 8 business days, depending on the distance and the carrier. These are carrier estimates, not guarantees.

6. Your shipping address

Sellers ship to the address on your order, so check it at checkout. If you need to change it, email us right away. We can only change it before the item ships. SportsSwap doesn't offer local pickup or in-person meetups.

7. Questions and problems

To ask about an item before you buy, use "Ask the seller" on the listing. For anything about an order you have placed, email sportsswap@outlook.com. If your order is late, lost or damaged, our Buyer Protection & Refund Policy covers you.